Effective Date: June 23, 2026

At Green-Oval Truck Service, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our online advertisements, or use our services. Please read this policy carefully. By using our website or submitting information through our advertising campaigns, you agree to the terms described below.

1. Information We Collect

When you interact with our website or respond to our advertising campaigns (including Google Ads, Facebook/Meta Ads, or other digital platforms), we may collect the following types of information:

a. Information You Provide Directly

Name, phone number, and email address (via contact forms, appointment requests, or quote inquiries)
Vehicle information such as make, model, year, and mileage
Service requests and descriptions of vehicle issues
Billing and payment information (processed securely through third-party payment processors)
Communications you send us via chat, email, or phone

b. Information Collected Automatically

IP address, browser type, and operating system
Pages visited, time spent on our site, and referring URLs
Cookies, pixels, and similar tracking technologies (see Section 5)
Location data (if permitted by your device settings)
Ad interaction data (clicks, impressions, conversions from ad campaigns)

c. Information from Third Parties

Data from advertising platforms (Google, Meta/Facebook, etc.) about how you interacted with our ads
Publicly available information used to verify service requests

2. How We Use Your Information

We use the information we collect for the following purposes:

Service & Operations

To schedule appointments and respond to service inquiries
To provide estimates, invoices, and repair updates
To process payments and maintain service records
To contact you about your vehicle or upcoming service reminders

Advertising & Marketing

To display targeted ads to you on platforms like Google and Facebook based on your browsing behavior and interests
To retarget users who have previously visited our website (remarketing campaigns)
To measure and analyze the effectiveness of our advertising campaigns
To send promotional emails or SMS messages (only if you have opted in)

Analytics & Improvement

To understand how users navigate our website and improve user experience
To monitor website performance and fix technical issues
To comply with legal and regulatory requirements

3. Advertising Campaigns & Tracking Technologies

We participate in online advertising programs that use cookies, pixels, and other tracking technologies to serve you relevant ads. Here is how this works:

Google Ads (including Google Analytics)

We use Google Ads to display ads across Google Search, YouTube, and the Google Display Network. Google Analytics helps us understand website traffic. Google may use cookies to track your visits and serve you ads based on your past interactions with our site. You can opt out of Google’s ad personalization at: https://adssettings.google.com

Meta (Facebook & Instagram) Ads

We use the Meta Pixel on our website to track conversions from Facebook and Instagram ads, build audiences, and run retargeting campaigns. Meta may link your activity on our site to your Facebook/Instagram account. You can manage your ad preferences at: https://www.facebook.com/ads/preferences

Other Ad Networks

We may use additional advertising partners such as Microsoft Advertising (Bing Ads) or local directory platforms. Each partner has its own privacy policy governing data use.

4. Cookies & Tracking Technologies

Our website uses the following types of cookies:

Essential Cookies: Required for basic website functionality (e.g., booking forms, session management)
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Advertising Cookies: Used to serve and measure targeted ads (e.g., Google Ads pixel, Meta Pixel)
Preference Cookies: Remember your settings and preferences across visits

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. For more information, visit http://www.allaboutcookies.org.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: Third-party vendors who assist with website hosting, payment processing, email marketing, scheduling software, or advertising platforms (bound by confidentiality agreements)
Advertising Partners: Anonymized or aggregated data with advertising platforms (Google, Meta, etc.) for campaign optimization
Legal Requirements: When required by law, court order, or to protect our rights and the safety of our customers
Business Transfers: In the event of a merger, acquisition, or sale of our business assets

6. Your Privacy Rights & Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Opt-Out of Marketing: Unsubscribe from promotional emails at any time using the link in our emails, or contact us directly
Opt-Out of Ad Targeting: Use your browser’s privacy settings or opt-out tools provided by Google and Meta
Data Portability: Request a portable copy of your data in certain circumstances

To exercise any of these rights, contact us at the information listed in Section 9.

7. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. We do not sell your personal information. To submit a California privacy request, contact us using the details in Section 9.

8. Data Security & Retention

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service and vehicle records are typically retained for 7 years. Marketing data is retained for up to 2 years or until you opt out.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Green-Oval Truck Service

15076 US HWY 380 W, STE B2

Phone: 817-470-0604

Email: Mechanic@kargolinx.com

Website: http://www.greenovaltruckservice.com

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the Effective Date at the top of this document and, where appropriate, notify you by email or a notice on our website. We encourage you to review this policy periodically.